Billing & Payments FAQ

Common questions about subscriptions, invoices, and payment-related topics.

Subscription Plans

What plans does Timeblu offer?

Plan	Price	Key Features
Free	€0	Unlimited calendars, clients & sessions, online booking, email reminders
Max	€29/mo + tax	300 SMS, WhatsApp, team access, analytics, AI, branding, deposits

Compare plans →

Is the free plan really free?

Yes, completely free with no credit card required. Core features are available without payment.

What’s included in each plan?

See detailed plan comparison →

Upgrading to Max

How do I upgrade?

Open your account menu (your avatar, bottom left) and choose Subscription
On the Max card, click Start 30-day free trial (or Upgrade if you already used your trial)
Enter your card in the secure Stripe checkout

Upgrade to Max →

When do Max features become available?

As soon as the payment is confirmed or the trial starts.

Is there a free trial of Max?

Yes. We offer a 30-day free trial of the Max plan. A card is required to start, no charge until day 30, cancel anytime. Full details →

There is one trial per account. If you’ve already used yours, clicking Upgrade on Max takes you straight to checkout (€29/month, no trial).

Can I try Max before committing?

Yes: the 30-day Max trial gives you full access to every Max feature. Use the full month to build out your calendar, onboard clients, and decide. Start your trial →

Billing

How often am I billed?

Monthly, on the same day you subscribed (or on day 30 of the trial).

What payment methods are accepted?

Credit cards (Visa, Mastercard, Amex)
Debit cards
Payments processed via Stripe

Where do I find my invoices?

In Subscription (your account menu), Billing tab.

Invoice history →

Can I get invoices for business expenses?

Yes, every invoice can be downloaded as a PDF from your billing history.

How do I update my billing address?

In Subscription, click Manage Billing: Stripe’s secure portal opens, where you can change your address and tax ID.

Going Back to Free

Can I change plans anytime?

Yes. Move to Max or back to Free whenever you want, without penalty.

What happens when I go back to Free?

You keep Max until the end of the period you already paid for
No further charges
After that, Max-only features become unavailable
All your calendars and data are preserved

Will I get a refund if I go back to Free?

No prorated refunds. You retain full access until your billing period ends.

How do I go back from Max to Free?

In Subscription, click Downgrade on the Free card, then Schedule downgrade (or click Cancel Subscription: it is the same thing). You keep Max until the end of the billing period.

Cancellation

How do I cancel my subscription?

Open Subscription in your account menu
Click Cancel Subscription
Confirm with Yes, cancel

Cancellation guide →

What happens when I cancel?

No more charges
Access continues until period end
The account moves to the Free plan at period end
All data preserved

Can I reactivate after cancelling?

Yes. Before the period ends: click Reactivate. After it ends: upgrade to Max again from the Max card.

Is there a cancellation fee?

No, cancel anytime without penalty.

Refunds

Can I get a refund?

Generally, subscriptions are non-refundable for used periods. Exceptions may be made for:

Technical issues preventing use
Billing errors (duplicate charges)
Service unavailability

How do I request a refund?

Contact support with:

Account email
Invoice details
Reason for request

Refund policy →

Payment Issues

My payment failed

Check card details are correct
Ensure sufficient funds
Check card isn’t expired
Try a different card
Contact your bank

How do I update my payment method?

In Subscription, click Manage Billing and update your card in the Stripe portal.

I was charged twice

This shouldn’t happen, but if it does:

Check billing history to confirm
Contact support with details
We’ll investigate and refund if duplicate

Payment declined but I have funds

Possible reasons:

Bank fraud protection
International transaction block
Card limit reached

Contact your bank to authorize the charge.

Deposits (Max)

What are session deposits?

💎Max

Deposits let you collect payment upfront when clients book, reducing no-shows.

How do deposits work?

Configure deposit on a service
Client books and pays deposit
You receive funds via Stripe
Remaining payment collected separately

Do I need Stripe for deposits?

Yes, deposits are processed through Stripe. You’ll need to connect a Stripe account.

Are deposits refundable?

You configure this per service:

Refundable or non-refundable
Refund deadline (e.g., 48 hours before)

Deposit setup →