Stripe Connect for Deposits

Stripe Connect allows you to receive deposit payments directly into your own Stripe account when clients book your services. This is a Max-exclusive feature that transforms how you handle booking payments.

How It Works

When you connect your Stripe account to Timeblu:

1. Clients pay deposits when booking services that require them
2. Funds go directly to your Stripe account (minus Stripe’s processing fees)
3. You manage payouts through your Stripe dashboard
4. Timeblu handles the payment flow and booking confirmation

Client Payment → Stripe → Your Connected Account → Your Bank

Requirements

Before setting up Stripe Connect, ensure you have:

• ✅ Max subscription active on Timeblu
• ✅ Business information ready (name, address, tax ID if applicable)
• ✅ Bank account details for receiving payouts
• ✅ Valid ID for identity verification (required by Stripe)

Setting Up Stripe Connect

After Connecting

Once connected, you can:

Configure Deposits on Services

1. Go to Services
2. Edit a service you want to require deposits for
3. Enable Require Deposit
4. Set the deposit amount
5. Configure refund policy
6. Save

Learn more about deposit configuration →

View Your Stripe Dashboard

Access your Stripe Express dashboard to:

• View transaction history
• Check payout schedule
• Update bank details
• Download statements

Click “View Stripe Dashboard” in your Payment Settings.

Monitor Earnings

In your Timeblu Dashboard (Max analytics):

• Track deposit revenue
• See collected vs pending amounts
• Monitor refunds

Understanding Fees

Timeblu does not charge any commission on deposit payments. The only fees are Stripe’s standard processing fees, which are deducted automatically before funds reach your account.

For European cards, Stripe typically charges 1.5% + €0.25 per transaction. Fees may vary depending on the card type and country.

For full details, see Stripe’s pricing page .

Payout Schedule

Stripe automatically transfers funds to your bank account based on your payout schedule:

• Default: 2-day rolling payouts (funds available 2 business days after payment)
• Customizable: Adjust in your Stripe dashboard

First Payout

Your first payout may take 7-14 days while Stripe verifies your account. Subsequent payouts follow your regular schedule.

What Clients See

When a client books a service requiring a deposit:

1. They complete the booking form
2. They see a payment step with the deposit amount
3. They enter card details via Stripe’s secure form
4. Payment is processed immediately
5. They receive confirmation with receipt

The payment form is:

• Secure - PCI compliant, handled entirely by Stripe
• Professional - Clean design matching your booking page
• Mobile-friendly - Works on all devices
• Multi-payment - Supports cards, Apple Pay, Google Pay

Refunds

Automatic Refunds

When a session is cancelled within the refund deadline you configured:

• Refund is processed automatically
• Client receives funds in 5-10 business days
• You’re notified of the refund

Manual Refunds

For special cases, you can process refunds through your Stripe dashboard.

Troubleshooting

”Account not verified”

Your Stripe account needs additional information:

1. Go to Settings > Payments
2. Click “Complete Verification”
3. Provide the requested information to Stripe
4. Wait for Stripe to review (usually 1-2 business days)

“Payouts disabled”

Stripe has paused payouts to your account:

1. Log into your Stripe Express dashboard
2. Check for notifications or required actions
3. Provide any requested documentation
4. Contact Stripe support if needed

Clients can’t pay

If clients see payment errors:

1. Verify your account shows “Charges enabled” ✅
2. Check if the service has deposits properly configured
3. Ensure the deposit amount is valid (minimum €1)
4. Contact support if issues persist

Payment not appearing

Payments typically appear in Stripe within minutes. If delayed:

1. Check your Stripe dashboard for the transaction
2. Verify the session shows “Deposit paid” in Timeblu
3. Allow up to 24 hours for processing delays
4. Contact support with the session ID if not resolved

Disconnecting Stripe

If you need to disconnect your Stripe account:

1. Go to Settings > Payments
2. Click “Disconnect Stripe Account”
3. Confirm the disconnection

If You Downgrade from Max

If you downgrade from Max to Pro or Free:

Your deposit configuration is preserved, so if you upgrade back to Max, everything works immediately without reconfiguring.

Security & Compliance

Your Data

• Timeblu never stores your bank details or card numbers
• All payment processing happens through Stripe’s secure infrastructure
• Your Stripe account is separate from Timeblu

Client Data

• Card details are entered directly on Stripe’s form
• Timeblu only receives confirmation of payment
• PCI DSS compliant payment processing

Verification

Stripe may request identity verification documents. This is:

• Required by financial regulations (KYC)
• A one-time process
• Handled securely by Stripe

Frequently Asked Questions

Do I need an existing Stripe account?

No. During setup, you can create a new Stripe account or connect an existing one.

What countries are supported?

Stripe Connect is available in 40+ countries. Check Stripe’s supported countries  for the full list.

Can I use PayPal instead?

Currently, Timeblu only supports Stripe for deposit payments. We may add additional providers in the future.

What if a client disputes a payment?

Stripe handles disputes (chargebacks). You’ll be notified and can provide evidence through your Stripe dashboard. Disputed amounts may be temporarily held.

Are there monthly fees?

No monthly fees for Stripe Connect itself. You only pay Stripe’s standard processing fees on actual transactions. See Stripe’s pricing  for details.

Can I offer other payment methods?

Yes! Stripe supports various payment methods including:

• Credit/debit cards
• Apple Pay
• Google Pay
• SEPA Direct Debit (in supported countries)
• And more based on your region

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