Skip to Content
Online BookingClient Experience

Client Booking Experience

This guide covers what your clients experience when they book through your Timeblu booking page.

The Booking Wizard

Clients follow a 6-step wizard to complete their booking.

Step 1: Service Selection

What clients see:

  • Your business name
  • List of available services
  • Service descriptions
  • Duration for each service
  • Prices (if set)
  • Deposit requirements (if applicable)

What they do:

  • Browse available services
  • Read descriptions
  • Click to select a service

Step 2: Specialist Selection

What clients see:

  • Available specialists for the selected service
  • “Any Available” option (when multiple specialists are available)
  • Specialist descriptions (if set)

What they do:

  • Choose a specific specialist, or
  • Select “Any Available” to let the system pick the specialist with the earliest availability

This step is automatically skipped when only one specialist offers the selected service, or when the service has auto-assign enabled (pool mode), in which case the system automatically selects the best available specialist.

When a client clicks “Any Available”, the system finds the specialist with the soonest open slot. If multiple specialists tie, the least busy one is selected. Learn more about how the algorithm works.

Step 3: Date & Time Selection

What clients see:

  • Calendar month view
  • Available dates (clickable)
  • Unavailable dates (grayed out)
  • Available time slots for selected date
  • Your timezone

What they do:

  • Navigate through months
  • Select a date
  • Choose an available time slot

Slot availability based on:

  • Your working hours
  • Existing bookings
  • Events/blocked time
  • Holidays
  • Buffer time settings
  • Advance booking limits
  • Minimum notice requirements

Step 4: Client Details

What clients see:

  • Form fields:
    • Name and Surname (required)
    • Email (required)
    • Phone (with country code selector)
    • Notes (optional)

What they do:

  • Enter their contact information
  • Add any notes about the appointment
  • Click Continue

Step 5: Review & Confirm

What clients see:

  • Summary of all selections:
    • Service name
    • Specialist/calendar
    • Date and time
    • Their contact info
    • Price and deposit info
  • Confirm button

What they do:

  • Review all details
  • Make corrections if needed (back button)
  • Click Confirm to complete booking

Step 6: Confirmation

What clients see:

  • Success message
  • Booking confirmation details
  • Next steps information
  • Option to book another appointment

Next steps shown:

  1. “You’ll receive a confirmation email shortly”
  2. “We’ll send you a reminder 24 hours before”
  3. “Use the link in email to reschedule or cancel”

After Booking

Confirmation Email

Clients immediately receive an email with:

  • Booking confirmation
  • Appointment details (date, time, service)
  • Your contact information
  • Cancellation link (if enabled)
  • Reschedule link (if enabled)
  • Calendar file (.ics attachment) to add the appointment to their calendar
  • Any customer notes you’ve added

Calendar Reminder

Depending on your settings, clients receive:

  • 24 hours before - Email reminder
  • 2 hours before - Email reminder (Pro+)
  • SMS - Additional reminders (Pro+)

Booking Expiration

If the client doesn’t confirm their booking within the allowed time (default 24 hours), the booking is automatically cancelled. The client receives an email letting them know, with a link to rebook if they wish.

You can disable this email in Settings > Notifications > Client Notifications.

Managing Their Booking

Clients can:

Cancel (if enabled):

  1. Click cancel link in confirmation email
  2. Confirm cancellation
  3. Receive cancellation confirmation

Reschedule (if enabled):

  1. Click reschedule link in confirmation email
  2. Select a new date and time from available slots
  3. Confirm the new appointment
  4. Receive an updated confirmation email

Both cancellation and rescheduling can be enabled or disabled independently in Booking Settings.

Deposit Flow (Max)

💎Max If a service requires a deposit:

At Booking

After the review step:

  1. Client sees deposit requirement
  2. Enters payment details
  3. Pays via Stripe
  4. Booking completes after successful payment

Payment Processing

  • Secure payment via Stripe
  • Credit/debit cards, Apple Pay, and Google Pay accepted
  • Payment confirmation in booking email

Refunds

Deposit refunds based on your settings:

SettingClient Experience
RefundableRefund if cancelled before deadline
Non-refundableNo refund regardless
DeadlineRefund only if cancelled X hours before

Mobile Experience

The booking page is fully responsive:

Mobile Features

  • Touch-optimized interface
  • Swipe through dates
  • Easy time slot selection
  • Auto-filled country code
  • Mobile keyboard optimization

Mobile Considerations

  • Test your page on mobile
  • Most clients book from phones
  • Ensure descriptions are readable
  • Check load times

Accessibility

The booking wizard is built with accessibility in mind:

  • Keyboard navigation
  • Screen reader friendly
  • Clear labels
  • Sufficient color contrast
  • Form validation messages

Customizing the Experience (Max)

💎Max

Max users can customize what clients see:

Branding Elements

  • Your logo
  • Custom colors
  • Remove Timeblu branding

Information Display

  • Business description
  • Contact information
  • Social media links

Example: Default vs Branded

Default (Pro):

  • Timeblu styling
  • Your name and services
  • “Powered by Timeblu” footer

Branded (Max):

  • Your logo
  • Your colors
  • Your social links
  • No Timeblu branding

Common Client Issues

”No available times”

Client sees no slots because:

  • Fully booked
  • Outside working hours
  • Too short notice
  • Too far in advance
  • Holiday

”Service unavailable”

Check:

  • Service is marked public
  • Service is linked to calendars
  • Calendar has availability

”Booking failed”

May occur if:

  • Slot was taken while booking
  • Payment failed (deposits)
  • Network issue
  • Disposable or temporary email address used (these are blocked for security)
  • Too many pending bookings from the same email or IP address

Timezone Confusion

  • Times display in your timezone
  • Clients should note their timezone
  • Add timezone info to service descriptions if clients are remote

Booking Assistant (Pro+)

⭐Pro On Pro and Max plans, clients can interact with a booking assistant widget on your booking page. The assistant displays your Q&A entries as quick action buttons, so clients can get instant answers to common questions without leaving the page.

Improving Client Experience

Write Clear Descriptions

Help clients choose the right service:

  • What’s included
  • Who it’s for
  • What to prepare

Set Appropriate Availability

  • Offer enough slots
  • Don’t over-restrict
  • Consider different time zones

Use Customer Notes

Add helpful information:

  • Meeting links (for virtual)
  • Location details (for in-person)
  • Preparation instructions

Test Regularly

Book yourself periodically:

  • Check the experience
  • Verify notifications work
  • Ensure availability is correct
Last updated on
Mini-SiteBooking Q&A