Troubleshooting

Find solutions to common issues and problems in Timeblu.

Login Issues

Can’t log in

Try these steps:

1. Check email and password

   • Ensure correct email address
   • Check caps lock
   • Try “Forgot Password” to reset

2. Clear browser cache

   • Clear cookies and cached data
   • Try logging in again

3. Try incognito/private mode

   • Rules out browser extensions
   • Tests clean session

4. Try different browser

   • Chrome, Firefox, Safari, Edge
   • Eliminates browser-specific issues

”Account not found” error

• Verify you’re using the correct email
• Check if you signed up with Google instead
• Contact support if you’re sure the account exists

Verification email not received

1. Check spam/junk folder
2. Wait 5-10 minutes
3. Click “Resend verification”
4. Check email address is correct
5. Contact support if still not received

Calendar Issues

Calendar not loading

Solutions:

1. Refresh the page
2. Clear browser cache
3. Check internet connection
4. Try a different browser
5. Wait and try again (temporary server issue)

Sessions not appearing

Check:

• Correct date range is displayed
• Calendar is checked in sidebar
• Display settings (show cancelled/pending)
• Refresh the page

Wrong times displayed

Verify:

• Timezone setting (Settings > General)
• Browser time is accurate
• Session was created with correct time

Drag and drop not working

1. Click more precisely on the session
2. Ensure session isn’t cancelled
3. Try a different browser
4. Check if using touch device (requires long press)

Client Issues

Can’t add clients

Free plan limit: You may have reached 20 clients.

• Delete inactive clients, or
• Upgrade to Pro

Other issues:

• Check required fields are filled
• Try refreshing and re-entering
• Check for validation errors

Client not found in search

• Check spelling
• Try partial name
• Clear any active filters
• Check if client was deleted

Import failed

1. Verify file format (CSV or JSON)
2. Ensure “name” column exists
3. Check file encoding (use UTF-8)
4. Review specific error messages
5. Fix issues and retry

Import troubleshooting →

Booking Issues

Booking page not loading

1. Verify online booking is enabled
2. Check username is set
3. Try the URL directly
4. Clear browser cache
5. Try different browser

”No available times” showing

Check:

• Working hours are configured
• You’re not fully booked
• Date is within booking window
• Service is linked to calendars
• No holidays blocking the dates

Clients can’t book

Verify:

1. Online booking is enabled
2. At least one public service exists
3. Services linked to calendars
4. Working hours configured
5. You have capacity (free plan: 20 clients, 15 sessions)

Notification Issues

Reminders not sending

Check:

1. Reminders are enabled in settings
2. Client has email/phone on file
3. Session is confirmed (not pending/cancelled)
4. Client’s spam folder

Not receiving booking notifications

1. Check notification settings
2. Verify email address
3. Check spam folder
4. Try enabling/disabling and saving

Payment Issues

Payment failing

1. Verify card details
2. Check expiration date
3. Ensure sufficient funds
4. Try different card
5. Contact your bank (may be blocked)

Can’t upgrade

1. Check payment method is valid
2. Try a different card
3. Clear browser cache
4. Contact support if persistent

Performance Issues

Timeblu is slow

Try:

1. Refresh the page
2. Clear browser cache
3. Check internet connection
4. Close other browser tabs
5. Try different browser

If persistent:

• May be temporary server load
• Contact support if ongoing

Page not responding

1. Wait 30 seconds
2. Refresh the page (F5 or Cmd+R)
3. Close and reopen browser
4. Clear cache and retry

Mobile Issues

Not displaying correctly on phone

1. Try landscape mode
2. Update your browser
3. Clear browser data
4. Try a different browser

Touch interactions not working

• Ensure you’re using long press for drag
• Try refreshing
• Update your device OS

General Fixes

When in doubt, try:

1. Refresh the page - Fixes many temporary issues
2. Clear browser cache - Removes old cached data
3. Try incognito mode - Tests without extensions
4. Try different browser - Rules out browser issues
5. Wait and retry - Server issues resolve themselves
6. Log out and back in - Refreshes your session

Reporting Issues

If you can’t resolve an issue:

1. Note the exact error message
2. Note what you were doing
3. Screenshot if helpful
4. Contact support with details

Include:

• Your account email
• What happened
• What you expected
• Steps to reproduce
• Browser and device info

Error Messages

”Something went wrong”

General error. Try:

1. Refresh and retry
2. Clear cache
3. Try later

”Session expired”

Your login timed out. Log in again.

”Limit reached”

You’ve hit a plan limit:

• Client limit (Free: 20)
• Session limit (Free: 15/month)

Solution: Upgrade or wait for limit reset.

”Network error”

Connection issue:

1. Check internet connection
2. Refresh page
3. Try again

Contact Support

Still having issues? Contact our support team for help.

When contacting support, provide:

• Account email
• Description of issue
• Error messages
• Steps to reproduce
• Screenshots if helpful