Contact & Support

Need help with Timeblu? We’re here for you. Find the best way to get support below.

Self-Service Resources

Before contacting support, you might find your answer here:

Contact Support

Email Support

Email: support@timeblu.com

Our support team typically responds within:

• Standard: 24-48 business hours
• Premium users: Priority response (faster)

What to Include

When emailing support, please include:

1. Your account email - So we can find your account
2. Description of the issue - What’s happening?
3. Steps to reproduce - How can we see the issue?
4. Expected behavior - What should happen?
5. Screenshots - If helpful (attach images)
6. Browser and device - What you’re using

Example Support Request

Subject: Can’t access calendar after update

Hi Timeblu Support,

Account email: myemail@example.com

I’m unable to load my calendar page since yesterday. When I click on Calendar in the sidebar, the page shows a loading spinner but never finishes loading.

I’ve tried:

• Refreshing the page
• Clearing my browser cache
• Using a different browser (Chrome and Firefox)

I’m using Chrome 120 on macOS 14.

Screenshot attached showing the issue.

Thanks for your help!

Response Times

Types of Support We Offer

Technical Support

• Account issues
• Feature problems
• Bug reports
• Performance issues

Billing Support

• Subscription questions
• Invoice requests
• Payment issues
• Refund requests

Feature Questions

• How to use features
• Best practices
• Setup assistance

Feedback & Suggestions

• Feature requests
• Improvement ideas
• General feedback

What We Don’t Support

• Custom development
• Third-party integrations setup
• Business consulting
• Marketing advice

Before You Contact Us

Check the Documentation

This help center covers:

• All features and settings
• Step-by-step guides
• Troubleshooting tips

Use the search feature to find relevant articles.

Try Basic Troubleshooting

Many issues can be resolved by:

1. Refreshing the page
2. Clearing browser cache
3. Trying a different browser
4. Logging out and back in

Full troubleshooting guide →

Check Service Status

If Timeblu isn’t loading at all, there might be a service disruption. Check back in a few minutes or follow us for status updates.

Premium Support

Premium subscribers receive:

• Priority response times - Faster answers
• Priority support queue - Your requests are handled first

Upgrade to Premium →

Community & Resources

Help Center

You’re here! Browse our documentation for comprehensive guides on all Timeblu features.

Social Media

Follow us for updates, tips, and announcements:

• Keep an eye on the Timeblu blog
• Feature updates and announcements

Website & App Links

Data & Privacy Requests

GDPR Requests

For data-related requests (access, deletion, export):

1. Email support@timeblu.com
2. Subject: “GDPR Request - [Your Request Type]”
3. Include your account email
4. Specify your request

We’ll respond within the legally required timeframe.

Security Concerns

Found a security vulnerability? Email security@timeblu.com with details. We take security seriously and will investigate promptly.

Feedback

Feature Requests

Have an idea for Timeblu? We’d love to hear it!

• Email support with “Feature Request” in the subject
• Describe the feature and use case
• We review all suggestions

Bug Reports

Found a bug? Please report it:

• Email support with “Bug Report” in the subject
• Describe the issue in detail
• Include steps to reproduce
• Attach screenshots if possible

General Feedback

We appreciate all feedback:

• What do you like about Timeblu?
• What could be better?
• How can we serve you better?

Email us anytime at support@timeblu.com.

Thank You

Thank you for using Timeblu. We’re committed to helping you succeed in managing your appointments and growing your practice.

Website: www.timeblu.com  App: app.timeblu.com  Support: support@timeblu.com