Performance Metrics
⭐Pro Performance metrics are available on Pro and Premium plans.
Performance metrics go beyond basic counts to show how well your sessions are converting and which services are most popular.
Available Performance Metrics
Confirmation Rate
Percentage of sessions that get confirmed.
Calculation:
Confirmation Rate = Confirmed Sessions / Total Sessions × 100What it shows:
- How often bookings convert to confirmed appointments
- Effectiveness of your confirmation process
Healthy range: 80-95%
If too low:
- Review confirmation process
- Send more reminders
- Follow up on pending sessions
Cancellation Rate
Percentage of sessions that get cancelled.
Calculation:
Cancellation Rate = Cancelled Sessions / Total Sessions × 100What it shows:
- How often clients cancel
- Potential issues with scheduling or commitment
Healthy range: Under 15%
If too high:
- Send more reminders
- Consider deposit requirements
- Review cancellation policies
No-Show Rate
Percentage of clients who don’t attend their sessions.
Calculation:
No-Show Rate = No-Show Sessions / Total Sessions × 100What it shows:
- Client reliability
- Reminder effectiveness
Healthy range: Under 5%
If too high:
- Strengthen reminder system
- Require confirmations
- Consider deposits
Peak Hours
Times of day when most sessions are booked.
What it shows:
- Most popular booking times
- When clients prefer appointments
Use it to:
- Focus availability on peak times
- Adjust working hours
- Schedule administrative time in low periods
Top Services
Your most frequently booked services.
What it shows:
- Which services clients prefer
- Revenue-generating services
Use it to:
- Promote popular services
- Consider expanding popular offerings
- Review underperforming services
Performance Dashboard
Metrics Cards
Performance metrics display with:
- Percentage - The rate or proportion
- Trend arrow - Up/down from previous period
- Color coding - Green (good), yellow (warning), red (concern)
Example Display
┌────────────────────┐ ┌────────────────────┐
│ Confirmation Rate │ │ Cancellation Rate │
│ 92% │ │ 8% │
│ ↑ 3% vs last │ │ ↓ 2% vs last │
│ ✓ Excellent │ │ ✓ Good │
└────────────────────┘ └────────────────────┘
┌────────────────────┐ ┌────────────────────┐
│ No-Show Rate │ │ Peak Hour │
│ 2% │ │ 10:00 AM │
│ ✓ Excellent │ │ Most bookings │
└────────────────────┘ └────────────────────┘Understanding Performance
What Good Looks Like
| Metric | Poor | Average | Good | Excellent |
|---|---|---|---|---|
| Confirmation | Under 70% | 70-80% | 80-90% | Over 90% |
| Cancellation | Over 25% | 15-25% | 5-15% | Under 5% |
| No-Show | Over 10% | 5-10% | 2-5% | Under 2% |
Industry Context
Performance varies by industry:
| Industry | Typical Cancellation |
|---|---|
| Coaching | 5-10% |
| Therapy | 8-15% |
| Consulting | 5-8% |
| Wellness | 10-20% |
Seasonal Variations
Expect variations:
- Holidays: Higher cancellations
- New Year: More bookings
- Summer: Varies by industry
Improving Performance
Improving Confirmation Rate
- Send confirmations promptly - Immediate booking confirmation
- Request confirmation - Ask clients to confirm
- Make confirming easy - One-click confirmation
- Follow up - Reach out to pending sessions
Reducing Cancellations
- Reminder strategy - 24h, 2h, 30min reminders
- Clear policies - Communicate cancellation terms
- Deposits - Require deposit (Premium)
- Flexibility - Offer rescheduling options
Reducing No-Shows
- Multiple reminders - Don’t rely on one
- Confirmation requests - Require explicit confirmation
- Easy rescheduling - Make it easy to change vs skip
- Consequences - Clear no-show policy
Top Services Analysis
Understanding the List
Top services shows:
- Service name
- Number of bookings
- Percentage of total
- Trend vs previous period
Using Top Services Data
Promote what works:
- Feature top services on booking page
- Market your popular offerings
- Expand successful services
Review underperformers:
- Why aren’t they booking?
- Pricing issue?
- Visibility problem?
- Should it be discontinued?
Peak Hours Analysis
Peak Hours Display
Shows your busiest times:
- Hour of day
- Day of week
- Booking volume
Acting on Peak Data
Maximize peak times:
- Ensure availability during peaks
- Don’t schedule admin during peak hours
- Consider premium pricing for peak slots
Fill off-peak times:
- Offer discounts for quiet times
- Schedule flexible clients in gaps
- Use for admin and breaks
Date Range Considerations
Performance metrics can be filtered by date range:
- Last 7 days - Recent performance
- Last 30 days - Monthly view
- Last 90 days - Quarterly trends
- Custom range - Specific periods
See Date Range Filtering for details.
Compare the same periods year-over-year to account for seasonal patterns.