Security & Password

Protect your Timeblu account with strong security practices. This page covers password management and account security.

Accessing Security Settings

Navigate to Settings > Security from the sidebar.

Changing Your Password

How to Change Password

Go to Security Settings

Navigate to Settings > Security.

Click Change Password

Find and click Change Password button.

Enter Current Password

Type your current password to verify your identity.

Enter New Password

Create a new password that meets requirements.

Confirm New Password

Re-enter the new password to confirm.

Save

Click Save or Update Password.

Password Requirements

Strong passwords should have:

Minimum 8 characters (recommended: 12+)
Mix of uppercase and lowercase
At least one number
At least one special character
Not commonly used passwords

Good Password Examples


✓ MyC0aching@2025!
✓ Timeblu$ecure99
✓ Session#booking42

Bad Password Examples


✗ password123
✗ 12345678
✗ timeblu
✗ yourname1

Use a password manager to generate and store strong, unique passwords.

Forgot Password

Resetting Password

If you’ve forgotten your password:

Go to app.timeblu.com
Click Sign In
Click Forgot Password?
Enter your email address
Check your email for reset link
Click the link and create new password

Reset Email Not Received?

Check spam/junk folder
Verify email address is correct
Wait a few minutes
Try again
Contact support if still not received

Account Security Best Practices

Strong Password

Use unique password for Timeblu
Don’t reuse passwords from other sites
Change periodically (annually minimum)
Use a password manager

Email Security

Your email is your account:

Keep your email account secure
Use strong email password
Enable two-factor on email

Browser Security

When using Timeblu:

Don’t save passwords in shared computers
Log out from shared devices
Use incognito/private mode on shared computers

Device Security

Protect devices you use:

Lock your devices with PIN/password
Keep operating system updated
Use antivirus software

Session Management

Active Sessions

Your login sessions:

Timeblu keeps you logged in
Session expires after inactivity
Clear browser data to log out everywhere

Logging Out

To log out:

Click your profile/account menu
Click Log Out or Sign Out
Confirm if prompted

Logging Out Everywhere

To log out from all devices:

Change your password
All sessions are invalidated
Re-login on devices you want to use

Data Protection

Your Data is Encrypted

Timeblu protects your data:

In transit: HTTPS/TLS encryption
At rest: Encrypted database storage
Backups: Encrypted backups

Privacy

We protect your privacy:

No selling of personal data
GDPR compliant
Data processing agreements available

Data Access

Who can access your data:

Only you (and anyone you share credentials with)
Timeblu support (for technical issues, limited access)
No third parties without consent

Account Recovery

If Locked Out

If you can’t access your account:

Try password reset - Use forgot password feature
Check email access - Ensure you can access your email
Contact support - Email support@timeblu.com with:
- Your account email
- Business name
- Any verification info

Account Verification

Support may ask for:

Email verification
Business name
Recent activity details
Payment method last 4 digits

Suspicious Activity

Signs of Compromise

Watch for:

Sessions you didn’t create
Clients you didn’t add
Settings changes you didn’t make
Password reset emails you didn’t request

What to Do

If you suspect unauthorized access:

Change password immediately
Review recent activity - Check calendar and clients
Check email account - Ensure it’s secure
Contact support - Report the incident

Report Security Issues

Found a security vulnerability?

Email security@timeblu.com
Describe the issue
We take security seriously

Two-Factor Authentication

Current Status

Two-factor authentication (2FA) may be available:

Check Settings > Security for 2FA option
Follow setup instructions if available
Use authenticator app (Google Authenticator, Authy)

If 2FA is not yet available, it’s on our roadmap. Use a strong, unique password in the meantime.