Cancellation & Refunds
Understand how to cancel your subscription and what to expect regarding refunds.
Cancelling Your Subscription
How to Cancel
Open the Subscription Page
Open your account menu (your avatar, bottom left) and choose Subscription.
Click Cancel
Click the Cancel Subscription button.
Confirm Cancellation
Review what will happen:
- Access continues until period end
- No further charges
- Data is preserved
Click Yes, cancel.
What Happens After
Immediately:
- The plan shows “Canceled” and the date your access ends
- You can still use all features
- No charge on next billing date
At period end:
- The account moves to the Free plan
- Max-only features become unavailable
- All data remains
Cancellation Timeline
| When You Cancel | Access Until | Data |
|---|---|---|
| Day 1 of period | End of period | Preserved |
| Mid-period | End of period | Preserved |
| End of period | Immediately | Preserved |
Cancellation takes effect at the end of your current billing period, not immediately.
After Cancellation
What You Keep
- All client records
- All session history
- Calendar data
- Settings and preferences
- Account access
What You Lose
When Max ends you lose its features: SMS and WhatsApp reminders, team access and front desk mode, intake forms, surveys, advanced analytics, AI assistant, campaigns, waiting list, mini-site, custom branding and deposits.
What Stays on the Free Plan
- All your calendars stay active - calendars are unlimited on every plan
- Unlimited clients and sessions
- Online booking, group bookings, follow-ups and booking Q&A
- Email reminders 24 hours before (the 2-hour email reminder stops, it is a Max feature)
Refund Policy
General Policy
Timeblu subscriptions are non-refundable for used periods.
- No prorated refunds for early cancellation
- Full access continues until period end
- You’re not charged for future periods
Exception Cases
Refunds may be considered for:
| Situation | Potential Outcome |
|---|---|
| Technical issues preventing use | Partial refund possible |
| Double charge (billing error) | Full refund of duplicate |
| Unauthorized charge | Investigation and refund |
| Service unavailable for extended period | Prorated credit |
How to Request a Refund
If you believe you qualify for a refund:
- Contact support
- Provide:
- Account email
- Invoice/charge details
- Reason for request
- We’ll review within 3-5 business days
- Decision communicated via email
Resubscribing After Cancellation
Before Period Ends
If you change your mind before your period ends:
- Open Subscription in your account menu
- Click Reactivate
- Cancellation is reversed
- Service continues uninterrupted
After Period Ends
If your subscription has fully ended:
- Open Subscription in your account menu
- On the Max card, click Upgrade
- Complete the Stripe checkout
Your data is still there; you’re just reactivating access to features.
Going Back to Free vs Cancelling
They are the same thing: Timeblu has one paid plan, so leaving Max means going back to Free. Either way you keep Max until the end of the period you already paid for, and nothing is deleted.
Data Retention
After Cancellation
Your data is not deleted when you cancel:
- Client records remain
- Session history remains
- Settings remain
- Calendar data remains
You can resubscribe anytime and pick up where you left off.
Account Deletion
If you want your data deleted (different from cancelling), do it yourself from Settings > Data & Privacy > Delete account. If you are on Max, the subscription is cancelled at that moment and the rest of the period is forfeited. How to delete your account →
Account deletion is permanent. All data is removed and cannot be recovered.
Frequently Asked Questions
Will I be charged after cancelling?
No. Cancellation stops all future charges. You won’t be billed again unless you resubscribe.
Can I cancel anytime?
Yes. There’s no minimum commitment. Cancel whenever you like.
Can I get a refund for unused days?
Generally no. Access continues until period end, so you get full value for your payment.
What if I was charged by mistake?
Contact support immediately with charge details. We’ll investigate and refund if appropriate.
How do I cancel if I can’t access my account?
Email support from your account email address requesting cancellation.
What happens to online bookings after cancellation?
- Existing booked sessions remain
- Your booking page stays available (online booking is a free feature)
- Clients can still book sessions on all your calendars
Can I export my data before cancelling?
Yes, export your clients and data before cancelling. This is recommended.
Need Help?
If you’re having issues with cancellation or refunds:
- Email: support@timeblu.com
- Contact support page
- Include your account email and details