Cancellation & Refunds
Understand how to cancel your subscription and what to expect regarding refunds.
Cancelling Your Subscription
How to Cancel
Go to Subscription Settings
Navigate to Settings > Subscription.
Click Cancel
Find and click the Cancel Subscription button.
Confirm Cancellation
Review what will happen:
- Access continues until period end
- No further charges
- Data is preserved
Click Confirm Cancellation.
Optional Feedback
You may be asked why you’re cancelling. This helps us improve.
What Happens After
Immediately:
- Subscription status shows “Cancelled”
- You can still use all features
- No charge on next billing date
At period end:
- Reverts to free plan
- Paid features become unavailable
- All data remains
Cancellation Timeline
| When You Cancel | Access Until | Data |
|---|---|---|
| Day 1 of period | End of period | Preserved |
| Mid-period | End of period | Preserved |
| End of period | Immediately | Preserved |
Cancellation takes effect at the end of your current billing period, not immediately.
After Cancellation
What You Keep
- All client records
- All session history
- Calendar data
- Settings and preferences
- Account access
What You Lose
| If Cancelling From | You Lose |
|---|---|
| Pro | Online booking, multiple calendars, SMS/WhatsApp |
| Premium | All Pro features + branding, analytics, deposits |
Free Plan Limits Apply
After cancellation:
- 1 calendar (others remain but can’t add more)
- 20 clients (existing kept, can’t add beyond)
- 15 sessions/month
Refund Policy
General Policy
Timeblu subscriptions are non-refundable for used periods.
- No prorated refunds for early cancellation
- Full access continues until period end
- You’re not charged for future periods
Exception Cases
Refunds may be considered for:
| Situation | Potential Outcome |
|---|---|
| Technical issues preventing use | Partial refund possible |
| Double charge (billing error) | Full refund of duplicate |
| Unauthorized charge | Investigation and refund |
| Service unavailable for extended period | Prorated credit |
How to Request a Refund
If you believe you qualify for a refund:
- Contact support
- Provide:
- Account email
- Invoice/charge details
- Reason for request
- We’ll review within 3-5 business days
- Decision communicated via email
Resubscribing After Cancellation
Before Period Ends
If you change your mind before your period ends:
- Go to Settings > Subscription
- Click Reactivate
- Cancellation is reversed
- Service continues uninterrupted
After Period Ends
If your subscription has fully ended:
- Go to Settings > Subscription
- Choose a plan
- Enter payment method
- Subscribe like new
Your data is still there; you’re just reactivating access to features.
Downgrading vs Cancelling
Consider downgrading instead of cancelling:
| Action | Result |
|---|---|
| Cancel from Premium | Lose all paid features |
| Downgrade to Pro | Keep Pro features, save €10/mo |
| Downgrade to Free | Same as cancelling, but intentional step-down |
How to Downgrade
- Go to Settings > Subscription
- Select a lower tier plan
- Confirm the downgrade
- New rate applies next period
Data Retention
After Cancellation
Your data is not deleted when you cancel:
- Client records remain
- Session history remains
- Settings remain
- Calendar data remains
You can resubscribe anytime and pick up where you left off.
Account Deletion
If you want data deleted (different from cancellation):
- Cancel subscription first
- Contact support
- Request account deletion
- We’ll process your request (GDPR right to deletion)
Account deletion is permanent. All data is removed and cannot be recovered.
Frequently Asked Questions
Will I be charged after cancelling?
No. Cancellation stops all future charges. You won’t be billed again unless you resubscribe.
Can I cancel anytime?
Yes. There’s no minimum commitment. Cancel whenever you like.
Can I get a refund for unused days?
Generally no. Access continues until period end, so you get full value for your payment.
What if I was charged by mistake?
Contact support immediately with charge details. We’ll investigate and refund if appropriate.
How do I cancel if I can’t access my account?
Email support from your account email address requesting cancellation.
What happens to online bookings after cancellation?
- Existing booked sessions remain
- Booking page becomes unavailable
- Clients can’t book new sessions
Can I export my data before cancelling?
Yes, export your clients and data before cancelling. This is recommended.
Need Help?
If you’re having issues with cancellation or refunds:
- Email: support@timeblu.com
- Contact support page
- Include your account email and details