Billing & Payments FAQ

Common questions about subscriptions, invoices, and payment-related topics.

Subscription Plans

What plans does Timeblu offer?

Plan	Price	Key Features
Free	€0	1 calendar, 20 clients, 15 sessions/mo
Pro	€9/mo	3 calendars, unlimited, online booking
Premium	€19/mo	Unlimited, branding, analytics

Compare plans →

Is the free plan really free?

Yes, completely free with no credit card required. Core features are available without payment.

What’s included in each plan?

See detailed plan comparison →

Upgrading

How do I upgrade?

Go to Settings > Subscription
Select your new plan
Enter payment information
Confirm

Upgrade to Pro → Upgrade to Premium →

When do upgraded features become available?

Immediately after successful payment.

Is there a free trial of paid plans?

Currently, no free trial. You can use the free plan to test core features.

Can I try Premium before committing?

You can upgrade, use features, and downgrade if needed. No refund for used time, but you can downgrade anytime.

Billing

How often am I billed?

Monthly, on the same day you subscribed.

What payment methods are accepted?

Credit cards (Visa, Mastercard, Amex)
Debit cards
Payments processed via Stripe

Where do I find my invoices?

Go to Settings > Subscription > Billing History.

Invoice history →

Can I get invoices for business expenses?

Yes, all invoices are available for download in your billing history.

How do I update my billing address?

Go to Settings > Subscription > Billing Information and update your address.

Changing Plans

Can I change plans anytime?

Yes, upgrade or downgrade anytime without penalty.

What happens when I downgrade?

Access continues until period end
Lower rate applies next cycle
Features beyond new plan become unavailable
All data is preserved

Will I get a refund if I downgrade?

No prorated refunds. You retain full access until your billing period ends.

Can I switch from Premium to Pro?

Yes, go to Settings > Subscription and select Pro. Change takes effect at next billing cycle.

Cancellation

How do I cancel my subscription?

Go to Settings > Subscription
Click Cancel Subscription
Confirm

Cancellation guide →

What happens when I cancel?

No more charges
Access continues until period end
Reverts to free plan at period end
All data preserved

Can I reactivate after cancelling?

Yes, before period ends: click Reactivate. After period ends: subscribe again as new.

Is there a cancellation fee?

No, cancel anytime without penalty.

Refunds

Can I get a refund?

Generally, subscriptions are non-refundable for used periods. Exceptions may be made for:

Technical issues preventing use
Billing errors (duplicate charges)
Service unavailability

How do I request a refund?

Contact support with:

Account email
Invoice details
Reason for request

Refund policy →

Payment Issues

My payment failed

Check card details are correct
Ensure sufficient funds
Check card isn’t expired
Try a different card
Contact your bank

How do I update my payment method?

Go to Settings > Subscription > Payment Method and update your card.

I was charged twice

This shouldn’t happen, but if it does:

Check billing history to confirm
Contact support with details
We’ll investigate and refund if duplicate

Payment declined but I have funds

Possible reasons:

Bank fraud protection
International transaction block
Card limit reached

Contact your bank to authorize the charge.

Deposits (Premium)

What are session deposits?

💎Premium

Deposits let you collect payment upfront when clients book, reducing no-shows.

How do deposits work?

Configure deposit on a service
Client books and pays deposit
You receive funds via Stripe
Remaining payment collected separately

Do I need Stripe for deposits?

Yes, deposits are processed through Stripe. You’ll need to connect a Stripe account.

Are deposits refundable?

You configure this per service:

Refundable or non-refundable
Refund deadline (e.g., 48 hours before)

Deposit setup →