SMS Management

The SMS management page gives you full control over your SMS reminders - from balance tracking and pay-as-you-go billing to granular per-calendar and per-service toggles.

Accessing SMS Management

Open More > SMS in the sidebar (with WhatsApp connected, the entry is called SMS / WhatsApp).

SMS Balance

At the top of the page you will see your current SMS balance:

Included Credits (Max)

The Max plan comes with 300 SMS per month. These credits:

Reset automatically on the 1st of each calendar month
Are consumed first, before pay-as-you-go credits
Do not roll over - unused included credits expire when the next month starts

Pay-as-you-go (Max)

Pay-as-you-go is an opt-in option at €0.07 per SMS, billed at the end of each billing cycle:

Enable via the toggle on the SMS management page
Used after included credits are exhausted
Current cycle usage and estimated cost are shown when enabled
Charges appear on your end-of-cycle Stripe invoice

Included credits are consumed first, before pay-as-you-go. Enable PAYG for additional SMS beyond your included allowance.

Landlines do not count

A fixed-line number cannot receive SMS or WhatsApp. Timeblu detects it and sends nothing to that client: no included credit is spent and nothing is billed under pay-as-you-go. The email reminder still goes out as usual. On the client’s page, and as you type the number in the form, you will see the note “This number is a landline: it cannot receive SMS or WhatsApp”; ask the client for a mobile number if you want them to get reminders.

Toggle Hierarchy

SMS reminders follow a 3-level toggle hierarchy. All three levels must be enabled for an SMS to be sent:

1. Global Toggle

Found in Settings > Notifications. This is the master switch for all SMS reminders across your account. If this is off, no SMS will be sent regardless of the other settings.

2. Per-Calendar Toggle

Found on the SMS page, on each calendar card. Enable or disable SMS for an entire calendar. This only takes effect when the global toggle is on.

3. Per-Service Toggle

Found within each calendar’s expanded section on the SMS page. Enable or disable SMS for individual services within a calendar. This only takes effect when both the global and the parent calendar toggle are on.

Use per-service toggles to focus SMS credits on high-value or no-show-prone services, and skip SMS for lower-priority ones.

Configuration Overview

The Configuration card on the SMS page shows all three toggle levels at a glance:

Global status - whether the master SMS switch is on or off
Per-calendar status - each active calendar with its SMS toggle state
Per-service status - each service nested under its calendar with its toggle state

When a parent toggle is off (global or calendar), any child toggles that are on will display an “overridden” label so you can quickly spot mismatches. If the global toggle is off, a warning banner explains that no SMS will be sent.

Pay-as-you-go

To enable pay-as-you-go billing:

Open More > SMS in the sidebar
Toggle on Pay-as-you-go in the dedicated card
Confirm in the dialog (shows pricing: €0.07/SMS)

When enabled:

PAYG acts as a fallback after included credits are exhausted
Current cycle usage count and estimated cost are displayed
Charges are added to your Stripe invoice at the end of each billing cycle

To disable, simply toggle off. Any usage already incurred in the current cycle will still be billed.

Delivery Log

The delivery log shows a history of all SMS messages sent from your account. Each entry includes:

Date & time - When the SMS was sent
Recipient - Client name and phone number
Service - The service the session was booked for
Session Date - The date/time the session was scheduled for when the reminder was sent (useful when a session has been rescheduled)
Credit - Whether the SMS used included credits or pay-as-you-go
Status - Delivered, failed, or pending

Reading the Delivery Log

Use the delivery log to:

Verify that reminders are being sent successfully
Identify failed deliveries (usually caused by invalid phone numbers)
Track your SMS usage over time

Failed SMS are automatically refunded - your credits are only consumed for successfully sent messages.

Troubleshooting

SMS Not Being Sent for a Specific Service

Check the toggle hierarchy:

Is the global toggle on in Settings > Notifications?
Is the calendar toggle on for that calendar on the SMS page?
Is the service toggle on for that specific service?

All three must be enabled. Use the Configuration Overview card on the SMS page to see all levels at a glance.

Included Credits Did Not Reset

Included credits reset on the 1st of each calendar month, not on your billing date. If you are mid-month and have already used all 300, wait until the 1st or turn on pay-as-you-go.