Service Visibility

Service visibility controls whether a service appears on your public booking page. Mark services as public for client booking or private for internal use only.

Public vs Private Services

Public Services

• Visible on your booking page
• Clients can self-book
• Appear in service selection step
• Include name, description, duration, price

Private Services

• Hidden from booking page
• Only you can book them
• Used for internal purposes
• Don’t appear to clients

Setting Visibility

When Creating a Service

1. Create or edit a service
2. Find the Visibility setting
3. Choose Public or Private
4. Save the service

Toggling Visibility

Quick toggle from the services list:

1. Go to Services
2. Find the visibility icon/toggle
3. Click to switch between public and private
4. Change is saved immediately

When to Use Private Services

Internal Session Types

Services you book internally:

• “Rescheduled Session” (tracking rescheduled appointments)
• “Complimentary Session” (gifted sessions)
• “Package Session” (sessions included in packages)

Administrative

Services for non-client bookings:

• “Admin Time” (blocking for administrative work)
• “Team Meeting” (internal meetings)
• “Training” (professional development)

Specialty Services

Services only offered to specific clients:

• “VIP Extended Session” (by invitation)
• “Emergency Session” (not bookable online)
• “Family Rate Session” (special pricing)

Testing

• “Test Service” (testing booking flow)
• Draft services not yet ready for public

When to Use Public Services

Standard Offerings

Services anyone can book:

• “Initial Consultation”
• “Regular Coaching Session”
• “Extended Session”

Promotional Services

Limited-time offerings:

• “Summer Special”
• “Holiday Rate Session”
• “Anniversary Promotion”

Self-Service Options

Encourage online booking:

• Common session types
• Standard pricing
• Clear descriptions

Visibility and Online Booking

What Clients See

On your booking page, clients see:

• All public services
• Ordered by your display order
• With descriptions and prices

What Clients Don’t See

Hidden from clients:

• All private services
• Any service with no linked calendars
• Services with no available time slots

Managing Visibility

Making Services Public

Ensure before making public:

1. Name is client-appropriate
2. Description is complete
3. Price is correct (or intentionally blank)
4. Duration is accurate
5. Linked to appropriate calendars

Making Services Private

When hiding a service:

• Existing bookings are not affected
• Clients can’t book new sessions
• You can still book it manually
• Service remains in your list

Temporary Privacy

For seasonal services:

1. Create the service as private
2. Make public when season starts
3. Set back to private when season ends
4. Repeat as needed

Display Order

Control the order public services appear:

1. Edit service
2. Set Display Order number
3. Lower numbers appear first
4. Save

Example:

Visibility Best Practices

Review Regularly

• Check visibility when adding services
• Review after pricing changes
• Update for seasonal offerings

Clear Separation

• Keep public services client-friendly
• Use private for all internal tracking
• Don’t expose confusing options

Test Booking Flow

Periodically test your booking page:

1. View as a client
2. Check what services appear
3. Verify descriptions and prices
4. Ensure desired services are public

Troubleshooting

Service Not Appearing on Booking Page

Check:

1. Is the service marked as public?
2. Is it linked to at least one calendar?
3. Does that calendar have availability?
4. Is online booking enabled?

Wrong Services Showing

Fix:

1. Review all service visibility settings
2. Set unwanted services to private
3. Check display order

Can’t Find Private Service

Private services appear in:

• Your services list
• Manual session booking
• Analytics (if used)

They don’t appear in:

• Public booking page
• Client-facing interfaces

Related

• Creating Services
• Online Booking Setup
• Sharing Your Booking Link