Frequently Asked Questions
Find quick answers to common questions about Timeblu. Browse by category or use the search feature.
FAQ Categories
Sign up, login, passwords, account management
Account & LoginBooking, scheduling, reminders, recurring sessions
Calendar & SessionsAdding clients, profiles, imports, limits
ClientsSubscription, invoices, upgrades, refunds
Billing & PaymentsCommon issues and how to fix them
TroubleshootingMost Common Questions
Getting Started
How do I create an account?
Visit app.timeblu.com , click Sign Up, and follow the prompts. You can sign up with email or Google. Full guide →
Is Timeblu free?
Yes, Timeblu offers a free plan with core features. Paid plans (Pro at €19/month + tax, Max at €29/month + tax) unlock additional features. Compare plans →
How do I book my first session?
Go to Calendar, click on a time slot, select New Session, choose a client and service, then save. Full guide →
Calendar & Booking
Can clients book themselves?
Yes, with a Pro or Max subscription. Enable online booking to get a public booking page where clients can self-schedule. Enable booking →
How do I set my working hours?
Go to Calendars, edit your calendar, and configure working hours for each day of the week. Working hours →
How do reminders work?
Timeblu can automatically send email reminders 24 hours before sessions. 2-hour reminders require Pro+. SMS reminders are available on Max. Notification settings →
Clients & Data
How many clients can I have?
Free plan: 20 clients. Pro and Max: Unlimited clients.
Is my data secure?
Yes, Timeblu uses encryption for data in transit and at rest. We’re GDPR compliant. Security info →
Billing
How do I upgrade?
Go to Settings > Subscription and choose your new plan. You can upgrade anytime. Upgrade to Pro →
Can I cancel anytime?
Yes, there’s no contract. Cancel anytime and retain access until the end of your billing period. Cancellation policy →
Where are my invoices?
Go to Settings > Subscription > Billing History to view and download all invoices. Invoice history →
Quick Links
| Topic | Link |
|---|---|
| Quick Start Guide | Getting Started |
| Compare Plans | Subscription Overview |
| Calendar Help | Calendar Overview |
| Client Management | Clients Overview |
| Online Booking | Booking Overview |
| Contact Support | Contact Us |
Can’t Find Your Answer?
If your question isn’t covered here:
- Use search - Try searching the documentation
- Browse sections - Check the relevant section for detailed guides
- Contact support - Reach out to our team
Suggest a FAQ
Think something should be added here? Let us know and we’ll consider adding it.