Notification Settings

Configure how Timeblu sends notifications to you and your clients, including session reminders and booking alerts.

Accessing Notification Settings

Navigate to Settings > Notifications from the sidebar.

Client Reminders

Available Reminder Types

Reminder	Free	Pro	Premium
24-hour email	Yes	Yes	Yes
2-hour email	No	Yes	Yes
30-minute SMS	No	Yes	Yes
WhatsApp	No	Yes	Yes

24-Hour Email Reminder

Sent 24 hours before the session:

Available: All plans
Content: Session details, date, time, service
Purpose: Day-before reminder

2-Hour Email Reminder

⭐Pro Sent 2 hours before the session:

Available: Pro and Premium
Content: Session coming up soon
Purpose: Same-day reminder

SMS Reminders

⭐Pro Text message reminders:

Available: Pro and Premium
Requirement: Client must have phone number
Timing: Configurable (typically 30 min - 2 hours)
Content: Brief session reminder

WhatsApp Reminders

⭐Pro WhatsApp message reminders:

Available: Pro and Premium
Requirement: Client must have WhatsApp number
Delivery: Via WhatsApp Business API

Configuring Reminders

Enabling/Disabling Reminders

For each reminder type:

Go to Settings > Notifications
Find the reminder section
Toggle each reminder on or off
Save

Reminder Settings

Setting	Options
24h Email	On/Off
2h Email	On/Off (Pro+)
SMS	On/Off (Pro+)
WhatsApp	On/Off (Pro+)

Reminders are only sent to clients with the required contact info (email for email, phone for SMS).

Your Notifications

New Booking Notifications

Get notified when someone books:

Email notification - Sent to your account email
Contains: Client name, service, date/time

Confirmation Notifications

Get notified when bookings are confirmed:

Relevant with auto-confirm timeout
Know when pending becomes confirmed

Cancellation Notifications

Get notified when clients cancel:

Email notification - Immediate
Contains: Which booking was cancelled

Enabling Your Notifications

Go to Settings > Notifications
Find Your Notifications section
Toggle each notification type
Save

Notification Content

Client Reminder Email Content

Typical reminder email includes:

Subject: “Reminder: Your appointment tomorrow”
Greeting with client name
Session details (service, date, time)
Your business name and contact
Cancellation link (if enabled)
Calendar attachment option

Your Notification Content

New booking notifications include:

Client name and email
Service booked
Date and time
Link to view in calendar

Notification Timing

When Reminders Are Sent

Reminder	Timing
24-hour	~24 hours before session
2-hour	~2 hours before session
SMS	Configurable, typically 30min-2h

Timezone Handling

Reminders are calculated based on:

Your timezone setting
Session’s scheduled time

Client receives at the correct local time.

Requirements for Notifications

For Email Reminders

Client has email address
Email reminder is enabled
Session is confirmed (not pending/cancelled)

For SMS/WhatsApp

Pro or Premium subscription
Client has phone number
SMS/WhatsApp enabled
Session is confirmed

Best Practices

Reducing No-Shows

Effective reminder strategy:

Enable 24-hour email (baseline)
Enable 2-hour email (Pro+)
Consider SMS for high-value sessions
Use multiple channels for important clients

Not Overwhelming Clients

Balance reminders:

2-3 touchpoints maximum
Don’t send too many channels at once
Consider client preferences

Testing Reminders

Verify your setup:

Create a test session with yourself
Set session for tomorrow
Check you receive the reminder
Delete test session

Troubleshooting

Client Didn’t Receive Reminder

Check:

Does client have email/phone?
Is the reminder enabled?
Was session confirmed?
Check client’s spam folder
Verify phone number format

Reminder Sent at Wrong Time