Notification Settings

Configure how Timeblu sends notifications to you and your clients, including session reminders and booking alerts.

Accessing Notification Settings

Navigate to Settings > Notifications from the sidebar.

Client Reminders

Available Reminder Types

24-Hour Email Reminder

Sent 24 hours before the session:

• Available: All plans
• Content: Session details, date, time, service
• Purpose: Day-before reminder

2-Hour Email Reminder

⭐Pro Sent 2 hours before the session:

• Available: Pro and Max
• Content: Session coming up soon
• Purpose: Same-day reminder

SMS Reminders

⭐Pro Text message reminders:

• Available: Pro (25 SMS/month) and Max (50 SMS/month), plus pay-as-you-go for additional
• Requirement: Client must have phone number
• Content: Brief session reminder

Configuring Reminders

Enabling/Disabling Reminders

SMS reminders follow a 3-level toggle hierarchy:

1. Global toggle - In Settings > Notifications, turn SMS reminders on or off for your entire account. This is the master switch.
2. Per-calendar toggle - In Settings > SMS, enable or disable SMS for each calendar independently. A calendar toggle only works if the global toggle is on.
3. Per-service toggle - Within each calendar, enable or disable SMS for individual services. A service toggle only works if both the global and its calendar toggle are on.

For email reminders, go to Settings > Notifications and toggle each type on or off.

Reminder Settings

Notification Content

Client Reminder Email Content

Typical reminder email includes:

• Subject: “Reminder: Your appointment tomorrow”
• Greeting with client name
• Session details (service, date, time)
• Your business name and contact
• Cancellation link (if enabled)
• Calendar attachment option

Notification Timing

When Reminders Are Sent

Timezone Handling

Reminders are calculated based on:

• Your timezone setting
• Session’s scheduled time

Client receives at the correct local time.

Requirements for Notifications

For Email Reminders

• Client has email address
• Email reminder is enabled
• Session is confirmed (not pending/cancelled)

For SMS

• Pro subscription with PAYG enabled, or Max subscription
• Client has phone number
• SMS enabled (global, calendar, and service toggles all on)
• Session is confirmed
• Available SMS balance remaining

Best Practices

Reducing No-Shows

Effective reminder strategy:

1. Enable 24-hour email (baseline)
2. Enable 2-hour email (Pro+)
3. Consider SMS for high-value sessions
4. Use multiple channels for important clients

Not Overwhelming Clients

Balance reminders:

• 2-3 touchpoints maximum
• Don’t send too many channels at once
• Consider client preferences

Testing Reminders

Verify your setup:

1. Create a test session with yourself
2. Set session for tomorrow
3. Check you receive the reminder
4. Delete test session

Troubleshooting

Client Didn’t Receive Reminder

Check:

1. Does client have email/phone?
2. Is the reminder enabled?
3. Was session confirmed?
4. Check client’s spam folder
5. Verify phone number format

Reminder Sent at Wrong Time

Check:

1. Your timezone setting
2. Session’s scheduled time
3. Reminder timing configuration

SMS Not Being Sent

Verify:

1. Pro (with PAYG enabled) or Max subscription active
2. SMS reminders enabled at all three levels (global, calendar, and service)
3. Valid phone number with country code
4. SMS balance not exhausted

Notification Limits

Email Limits

No practical limit on email reminders.

SMS Limits & Balance

Pro plans include 25 SMS per month and Max plans include 50 SMS per month.

Your SMS balance is made up of:

• Included credits (Pro & Max) - Pro gets 25 and Max gets 50 SMS that reset at the start of each billing cycle. Unused included credits do not roll over.

When your balance reaches zero, SMS reminders stop and email reminders continue automatically.

You can check your current balance breakdown in Settings > SMS. Learn more about SMS management.

Daily Briefing

Start your day with a summary of your schedule, recent bookings, and weekly trends delivered to your inbox.

Morning Briefing

When enabled, you receive a daily email at 7 AM with:

• Today’s schedule - All sessions for the day, grouped by calendar
• New bookings - How many new bookings came in since yesterday
• Cancellations - Any recent cancellations
• Weekly pulse - Session count and revenue trends compared to last week

Booking Notifications

Control which emails you receive when clients interact with your online booking system. These are notifications sent to you (the coach), not to the client.

Available Notifications

All toggles are found in Settings > Notifications > Booking Notifications.

Client Notifications

In addition to reminders, Timeblu can send automatic emails to your clients about booking status changes.

Confirmation Timeout Email

When a client books through your booking page but doesn’t confirm within the allowed time, their booking is automatically cancelled. You can choose whether Timeblu sends them an email about this.

What the email includes:

• Notification that their booking expired
• Session details (service, date, time)
• A link to rebook (if your booking page is active)

Settings:

Privacy and Preferences

Client Communication

All reminders are transactional:

• Related to booked sessions
• Not marketing
• Comply with notification regulations

Opting Out

Clients can:

• Request you disable reminders (manual)
• Unsubscribe from marketing (separate)
• Session reminders are typically expected

Related

• SMS Management
• Online Booking Settings
• General Preferences
• Creating Sessions