Calendar & Sessions FAQ

Common questions about scheduling, managing sessions, and using the calendar.

Calendar Basics

How do I switch between calendar views?

Click the view buttons (Month, Week, Day) in the calendar toolbar, or use keyboard shortcuts:

• M for Month
• W for Week
• D for Day

Calendar views →

How do I go to today?

Click the Today button in the toolbar, or press T.

How do I hide weekends?

Toggle the “Hide Weekends” option in the calendar toolbar. This hides Saturday and Sunday from view.

Hiding weekends →

How do I change my calendar start time?

Go to Settings > Calendar and adjust the Calendar Start Hour setting.

Creating Sessions

How do I create a session?

1. Click on a time slot in the calendar
2. Select New Session
3. Choose a client and service
4. Confirm the details
5. Click Save

Creating sessions →

What’s the difference between a session and an event?

How do I create a recurring session?

1. Create a session as normal
2. After saving, select Make Recurring
3. Choose the recurrence pattern
4. Save

Recurring events →

Can I book sessions back-to-back?

Yes, but consider using buffer time on services to give yourself breaks between sessions.

Managing Sessions

How do I edit a session?

Click on the session in your calendar, then click Edit to modify details.

How do I reschedule a session?

Option 1: Click and drag the session to a new time slot.

Option 2: Click the session, click Edit, and change the date/time.

Drag & drop →

How do I cancel a session?

1. Click on the session
2. Click Cancel or change status to “Cancelled”
3. Confirm cancellation

Cancelled sessions can be hidden via Settings > Calendar.

What do the session statuses mean?

Multiple Calendars

How do I create another calendar?

Go to Calendars and click Add Calendar. Free plan has 1 calendar, Pro has 3, Premium is unlimited.

Multiple calendars →

Can I see all calendars at once?

Yes, by default all calendars display. Use the calendar checkboxes in the sidebar to show/hide specific calendars.

How do I set different working hours per calendar?

Edit each calendar individually to set unique working hours.

Reminders

How do reminders work?

Timeblu sends automatic reminders:

• 24 hours before (all plans)
• 2 hours before (Pro+)
• SMS/WhatsApp (Pro+)

Notification settings →

Can I customize reminder messages?

Currently, reminder messages use standard templates. Custom templates may be available in future updates.

Why didn’t my client receive a reminder?

Check:

1. Client has an email/phone on file
2. Reminders are enabled in settings
3. Session was confirmed (not pending/cancelled)
4. Client’s spam folder

Online Booking

Can clients book themselves?

Yes, with Pro or Premium subscription. Enable online booking in Settings.

Online booking →

How do I enable online booking?

1. Go to Settings > Online Booking
2. Turn on booking
3. Set your username
4. Share your booking link

Enable booking →

How do clients book online?

Clients visit your booking page (timeblu.com/your-username), select a service, choose a time, and enter their details.

Client experience →

Working Hours & Availability

How do I set my working hours?

1. Go to Calendars
2. Edit your calendar
3. Configure working hours for each day
4. Save

How do I block time off?

Create an Event (not session) to block time. For whole days, create an all-day event or add a holiday.

Creating events →

How do I add holidays?

Go to Settings > Calendar > Holidays to import country holidays or add custom ones.

Holidays →

Troubleshooting

Sessions aren’t showing on my calendar

1. Check you’re viewing the correct date range
2. Verify the calendar is checked in sidebar
3. Check display settings (show cancelled/pending)
4. Try refreshing the page

Clients can’t see available times

1. Verify working hours are configured
2. Check you’re not fully booked
3. Confirm service is linked to calendars
4. Check minimum notice and advance booking settings

Drag and drop isn’t working

1. Try clicking more precisely on the session
2. Ensure session isn’t cancelled
3. Try a different browser
4. Refresh the page