Viewing Survey Responses

Surveys Dashboard

The main Surveys page shows an overview of all feedback received.

Stats Cards

Four summary cards at the top:

Total responses - Number of surveys submitted
Avg. rating - Overall average across all three dimensions
Response rate - Percentage of sent surveys that were submitted
30-day trend - Rating trend compared to the previous 30-day period

Response List

Below the stats, a searchable list of all responses with:

Client name (clickable link to client profile)
Service name
Star rating with numeric average
Submission date
Eye icon to view full details

Use the search bar to find responses by client name or comment text. The search is accent-insensitive - typing “sofia” will find “Sofia”.

If you have multiple calendars or services, filter dropdowns appear automatically to narrow results.

Response Detail

Click the eye icon on any response to open a slide-over panel showing:

All three star ratings (waiting time, service quality, professionalism)
Full comment text
AI summary and sentiment score (Max tier only)

Calendar Integration

Sessions with survey responses show a star icon directly on the calendar pill:

Red star - Average rating below 2
Orange star - Average rating between 2 and 3
Yellow star - Average rating 3 and above

Clicking a session with a survey and opening the popup shows the average rating. Click it to open the full survey details in a slide-over.

Client Detail

When viewing a client’s profile, a Surveys badge appears in the stats row if that client has submitted surveys. Click it to see all their survey responses in a slide-over.

AI Assistant

💎Max On Max plans, you can ask the AI Assistant to analyze survey data.

Example questions:

“What are my clients saying about wait times?”
“Summarize this month’s feedback”
“Which service gets the best ratings?”
“Show me surveys with comments from the last week”

The assistant retrieves your survey data and provides aggregate analysis, identifies patterns, and highlights actionable insights.