Notification Settings
Configure how Timeblu sends notifications to you and your clients, including session reminders and booking alerts.
Accessing Notification Settings
Navigate to Settings > Notifications from the sidebar.
Client Reminders
Available Reminder Types
| Reminder | Free | Pro | Max |
|---|---|---|---|
| 24-hour email | Yes | Yes | Yes |
| 2-hour email | No | Yes | Yes |
| SMS | No | Via PAYG | Yes |
24-Hour Email Reminder
Sent 24 hours before the session:
- Available: All plans
- Content: Session details, date, time, service
- Purpose: Day-before reminder
2-Hour Email Reminder
⭐Pro Sent 2 hours before the session:
- Available: Pro and Max
- Content: Session coming up soon
- Purpose: Same-day reminder
SMS Reminders
⭐Pro Text message reminders:
- Available: Pro (25 SMS/month) and Max (50 SMS/month), plus pay-as-you-go for additional
- Requirement: Client must have phone number
- Content: Brief session reminder
Configuring Reminders
Enabling/Disabling Reminders
SMS reminders follow a 3-level toggle hierarchy:
- Global toggle - In Settings > Notifications, turn SMS reminders on or off for your entire account. This is the master switch.
- Per-calendar toggle - In Settings > SMS, enable or disable SMS for each calendar independently. A calendar toggle only works if the global toggle is on.
- Per-service toggle - Within each calendar, enable or disable SMS for individual services. A service toggle only works if both the global and its calendar toggle are on.
For email reminders, go to Settings > Notifications and toggle each type on or off.
Reminder Settings
| Setting | Options |
|---|---|
| 24h Email | On/Off |
| 2h Email | On/Off (Pro+) |
| SMS | On/Off (Pro PAYG/Max) |
Reminders are only sent to clients with the required contact info (email for email, phone for SMS).
Notification Content
Client Reminder Email Content
Typical reminder email includes:
- Subject: “Reminder: Your appointment tomorrow”
- Greeting with client name
- Session details (service, date, time)
- Your business name and contact
- Cancellation link (if enabled)
- Calendar attachment option
Notification Timing
When Reminders Are Sent
| Reminder | Timing |
|---|---|
| 24-hour | ~24 hours before session |
| 2-hour | ~2 hours before session |
| SMS | ~24 hours before session (Pro & Max) |
Timezone Handling
Reminders are calculated based on:
- Your timezone setting
- Session’s scheduled time
Client receives at the correct local time.
Requirements for Notifications
For Email Reminders
- Client has email address
- Email reminder is enabled
- Session is confirmed (not pending/cancelled)
For SMS
- Pro subscription with PAYG enabled, or Max subscription
- Client has phone number
- SMS enabled (global, calendar, and service toggles all on)
- Session is confirmed
- Available SMS balance remaining
Best Practices
Reducing No-Shows
Effective reminder strategy:
- Enable 24-hour email (baseline)
- Enable 2-hour email (Pro+)
- Consider SMS for high-value sessions
- Use multiple channels for important clients
Not Overwhelming Clients
Balance reminders:
- 2-3 touchpoints maximum
- Don’t send too many channels at once
- Consider client preferences
Testing Reminders
Verify your setup:
- Create a test session with yourself
- Set session for tomorrow
- Check you receive the reminder
- Delete test session
Troubleshooting
Client Didn’t Receive Reminder
Check:
- Does client have email/phone?
- Is the reminder enabled?
- Was session confirmed?
- Check client’s spam folder
- Verify phone number format
Reminder Sent at Wrong Time
Check:
- Your timezone setting
- Session’s scheduled time
- Reminder timing configuration
SMS Not Being Sent
Verify:
- Pro (with PAYG enabled) or Max subscription active
- SMS reminders enabled at all three levels (global, calendar, and service)
- Valid phone number with country code
- SMS balance not exhausted
Notification Limits
Email Limits
No practical limit on email reminders.
SMS Limits & Balance
Pro plans include 25 SMS per month and Max plans include 50 SMS per month.
Your SMS balance is made up of:
- Included credits (Pro & Max) - Pro gets 25 and Max gets 50 SMS that reset at the start of each billing cycle. Unused included credits do not roll over.
When your balance reaches zero, SMS reminders stop and email reminders continue automatically.
You can check your current balance breakdown in Settings > SMS. Learn more about SMS management.
Privacy and Preferences
Client Communication
All reminders are transactional:
- Related to booked sessions
- Not marketing
- Comply with notification regulations
Opting Out
Clients can:
- Request you disable reminders (manual)
- Unsubscribe from marketing (separate)
- Session reminders are typically expected
Most clients appreciate reminders. Only disable if specifically requested.