Deleting Your Account

You can delete your Timeblu account yourself, at any time, from Settings > Data & Privacy > Delete account. The account goes offline the moment you confirm and is permanently deleted 30 days later. Until then you can sign in and keep it.

How it works

1. Open Settings > Data & Privacy and click Delete my account.
2. The dialog tells you what will happen to your account: how many upcoming appointments will be cancelled, whether a subscription is cancelled, whether team members lose access.
3. Click Send me a code. We email a 6-digit code to the address of your account; it expires in 10 minutes.
4. Type the code and confirm. You land on a screen with the deletion date.

We ask for the code, not your password, because it proves you still control the mailbox of the account, whether you signed up with a password or with Google.

What happens right away

• Your account goes offline. Your booking page and mini site are unreachable and no reminders, campaigns or messages are sent in your name.
• Upcoming appointments are cancelled and every client receives the usual cancellation email. This happens at the moment you confirm, not 30 days later.
• A paid subscription is cancelled at once. The remaining days of the current period are not refunded.
• Team members lose access to your business.
• You receive an email with the deletion date.

Appointments with a charged deposit

If an upcoming appointment holds a deposit that has already been charged, the dialog lists it and the request is blocked until you resolve it: refund the deposit from the appointment, or wait until the appointment has taken place. Timeblu never moves your clients’ money on your behalf.

The 30 days: keeping your account

Sign in before the date and click Keep my account. Your account, clients and history come back exactly as they were, and your booking page is online again.

Two things are not restored: the appointments that were cancelled when you asked for the deletion (your clients were already told), and the subscription (you can subscribe again).

After the 30 days

Your account is deleted permanently: profile, calendars, services, clients, appointments, forms, campaigns and uploaded files. You receive a final confirmation email. Our encrypted backups are rotated within 30 days, after which no copy remains. Invoices stay in our billing provider for the legally required period.

If you ever want to come back, you can sign up again with the same email address; it will be a brand-new account.