Paused Accounts

If you created a Timeblu account and never used it, we pause it after 30 days. This keeps the platform tidy and avoids keeping personal data with no purpose. Nothing is deleted.

When is an account paused?

Only accounts that were never used qualify. All of these must be true for 30 days:

• No sign-in and no dashboard activity
• No clients and no appointments
• No connected payment account (Stripe), no team members, no WhatsApp line
• No paid subscription or trial

A business that receives bookings, has clients or pays a plan is never paused, even if the owner does not open the dashboard.

You are warned first

At least 7 days before the pause you receive an email with the exact date. Signing in is all it takes to keep the account active: no button, no form.

What a paused account looks like

• Your public booking page is offline (visitors see “not found”).
• No emails, SMS or WhatsApp messages are sent in your name.
• When you sign in, you see a “Your account is paused” screen instead of the dashboard.

Reactivate in one click

1. Sign in at app.timeblu.com .
2. On the “Your account is paused” screen, click Reactivate my account.
3. You land in your dashboard and your booking page is back online immediately.

You do not need to contact support. If you prefer, you can also ignore the emails: a paused account simply stays paused.

Suspended is not paused

An account suspended by our team (for a breach of the Terms of Service or a fraud signal) shows a different screen and cannot be reactivated from the app. Write to support@timeblu.com if you think it is a mistake.