Enabling Online Booking

This guide walks you through enabling and configuring your public booking page.

Prerequisites

Before enabling online booking, ensure you have:

• At least one service created
• At least one service marked as public
• Working hours configured on your calendar(s)

Enabling Booking

Choosing a Username

Best Practices

• Keep it simple - Easy to remember and type
• Use your name - johndoe, sarahcoaching
• Use your business - sunrisecoaching, mindfultherapy
• Avoid numbers - Unless part of your brand
• Make it professional - Represents your business

Username Tips

Changing Your Username

You can change your username anytime:

1. Go to Booking Setup
2. Edit the username field
3. Check availability

Required Setup

Services Must Be Public

Only public services appear on your booking page.

1. Go to Services
2. For each service you want bookable:
3. Edit the service
4. Set Visibility to Public
5. Save

Learn about service visibility →

Working Hours Must Be Set

Clients can only book during your configured working hours.

1. Open Settings > Calendar and click the calendar’s pencil icon under My Calendars
2. Set up the Working Hours section
3. Save
4. Repeat for each calendar

Learn about working hours →

Services Linked to Calendars

Services should be linked to at least one calendar.

1. Edit each public service
2. Ensure calendars are selected
3. Save

Learn about linking services →

Configuration Options

Once booking is enabled, you can configure its behavior in the Settings tab:

Auto-cancel Timeout

Pending bookings are automatically cancelled if the client doesn’t confirm within the set time (default: 24 hours). You can adjust this from 1 to 168 hours.

Allow Client Cancellations

• Enabled - Clients can cancel via email link
• Disabled - Clients must contact you to cancel

Allow Client Rescheduling

• Enabled - Clients can reschedule via email link
• Disabled - Clients must contact you to reschedule

Bookings on WhatsApp

If you have a WhatsApp booking number, a Bookings on WhatsApp switch appears nested under Enable Online Booking. Turn it off to close the chat assistant while your booking page keeps taking appointments - see WhatsApp Booking.

For full details on all settings, see Booking Settings.

Booking Page URL

Your URL Structure

Your booking page is at:

https://booking.timeblu.com/your-username

Link Types

Verifying Setup

Checklist

After enabling, verify:

• Booking toggle is on
• Username is set and available
• At least one public service exists
• Working hours are configured
• Booking page loads correctly
• Services appear on page
• Available slots show correctly

Test Booking

Make a test booking:

1. Visit your booking page
2. Go through the booking flow
3. Use your own email
4. Complete a booking
5. Verify it appears in your calendar
6. Check email notifications
7. Cancel the test booking

Troubleshooting

Booking Page Shows No Services

• Check services are marked as public
• Verify services are linked to calendars
• Ensure online booking is enabled

No Available Time Slots

• Check working hours are configured
• Verify you’re not fully booked
• Check for holidays or blocked time
• Ensure dates are within booking window

Username Not Available

• Try variations with hyphens or underscores
• Add a location or specialty
• Use full business name

Booking Page Not Loading

• Verify online booking is enabled
• Check username is set
• Clear browser cache
• Try incognito/private mode

Disabling Booking

To turn off online booking:

1. Go to Booking Setup
2. Toggle Enable Online Booking off

When disabled:

• Your public page is not available (page not found)
• Existing bookings are preserved
• Online cancellation, rescheduling, and the waitlist are also off
• Re-enable anytime

Exception - Max plan with the mini-site enabled: your page stays published in info-only mode - visitors see your services, team, and hours, and the Book buttons are replaced by a call button. Clients book by phone.

Related

• Sharing Your Booking Link
• Booking Settings
• Service Visibility