Waiting List

💎Max The waiting list (a “move me up” model) automatically offers a freed-up earlier slot to the next client in line, so cancellations get backfilled and your clients get seen sooner - without any manual chasing.

How It Works

1. A client books an appointment and opts in to be notified if an earlier slot opens up.
2. When an earlier slot frees up for that service (a cancellation, a reschedule, or another claim), Timeblu offers it to the first eligible client in line.
3. The client gets an email and an SMS with a one-tap claim link. Claiming reschedules their booking to the earlier time automatically - their deposit travels with them.
4. The slot they vacated becomes a new opening, which cascades to the next person on the list.

Turning It On

When an Earlier Slot Opens

When a slot frees up (through a cancellation, a reschedule, or another client claiming an earlier time), Timeblu:

• Finds the first opted-in client (in the order they joined) whose current appointment is later than the freed slot.
• Sends them a time-limited offer by email and SMS with a one-tap claim link. The offer is held for 30 minutes.
• Holds the freed slot during that window, so walk-up bookings can’t take it out from under the offer.

If the client claims

Their booking is automatically rescheduled to the earlier time, their deposit (if any) moves with the booking, and their old slot is released. That released slot immediately becomes a new opening and is offered to the next person in line.

If the client doesn’t claim

After 30 minutes the offer expires, the slot is offered to the next eligible client, and the original client keeps their later appointment - they stay on the waiting list for future openings.

Managing the Waiting List

The Waitlist page (in the sidebar) lists every client currently waiting for an earlier slot, in the order they joined:

• Client - who’s waiting
• Service - the service they booked
• Current appointment - the time they currently hold
• Joined - when they opted in

Use Remove to take a client off the waiting list. Removing them cancels any pending offer they have, but does not change their current appointment.

Specialists

For services with multiple specialists:

• If the client chose a specific specialist, they are only offered earlier slots that free up for that specialist.
• If the service uses auto-assign (pool mode), or the client picked “Any Available”, any specialist’s freed slot can be offered.

Related

• Client Booking Experience
• Creating Services
• Upgrading to Max